Contact Information
CTMS Travel Group has assigned a dedicated travel team to assist with your travel arrangements. During business hours they can be reached by email at team3@ctmstravel.com or call us 1-866-359-2867 or 416-665-2867.
Dedicated Travel Advisor
Booking Process
Travellers and Travel Coordinators can arrange all travel requirements by selecting one of the following options: filling out the travel request form, emailing directly at team3@ctmstravel.com or by calling their dedicated Travel Advisor (listed above). Once travel arrangements are finalized, itineraries will be sent to the traveller and their travel arranger (if applicable).
Group Bookings
Please reach out to our Groups department if reserving the same destination on the same travel dates for 10 people or more. This will include any air or hotel reservations.
Contact our dedicated Groups team at groups@ctmstravel.com.
Hours of operation
Our regular hours of operation are from Monday to Friday, 9:00 am to 9:00 pm (EST)
After Hours Support: Telephone Service Only
For after-hours assistance, please call our office directly, as emails are not monitored outside of business hours.
Within North America: 1.866.359.2867
Outside North America: 1.416.665.2867 *(A fee will apply)
Traveler Profile
Thank you for choosing CTMS as your new travel management partner!
To get started and fully enjoy the benefits we offer, please complete your profile by following these simple steps:
1. Create Your Account:
- Go to ctmstravel.travelprefs.com
- Click on the “Create a New Account” link in the upper right-hand corner.
- Enter your Corporate ID: NACC1923. Please keep this code confidential for security purposes.
- Fill out the required information on the next couple of pages.
2. Activate Your Account:
- Check your email for a message from nonreply@trondent.com (subject line will be “Travel profile activation”) containing an Account Activation Link.
- Click the Activation Link promptly, as it will expire 48 hours after being issued.
- Set a unique password and answer the Secret Question you selected earlier.
- Click “Save Changes”.
3. Complete Your Profile:
- Provide any additional information requested (marked with asterisks).
- Ensure all required fields are completed (scroll to the bottom).
- Click “Save Changes” to finalize your profile.
If you have any questions or need assistance, our dedicated team is here to help. Please contact us at support@ctmstravel.com or call 1.866.359.2867.
We’re excited to support your travel needs and look forward to providing you with an exceptional experience.
Welcome aboard!